112 New George St, Plymouth, Devon, PL1 1RZ -- Phone: 01752 665011 -- 100% Secure Shopping

Customer Service

Shipping & Returns

Postage & Carriage Charges:-   Any Damages must be notified within 24hours of delivery so that we can make a claim on the delivery company. Failure to do so will mean that we cannot entertain a claim. Our delivery charges are 10% of the total cost of the order (minimum £1.50) and by this method the goods will be sent out by 2nd class post. This should take up to 7 working days but may take longer in some areas. 1st Class post is also available at 14% (minimum £2.00) SPECIAL DELIVERY (next working day. Please note that Saturday and Sunday are NOT working days), for those more urgent requirements, can be arranged at £10.99 per order, for orders totalling under £150, and £28.10 for all others. These prices now include V.A.TThese rates are for orders placed via the website only. We reserve the right to charge an additional administration fee for orders placed over the telephone or by mail.

SPECIAL OFFERS:-  These are only available via this website and do not apply to telephone or mail order sales

Goods not required or wrongly ordered can be accepted back so long as they are in the original packaging, fully working, in fully resaleable and unused condition (see also distant selling regulations below) . A restocking charge of 30% of the original product cost will be deducted from the value as will the original postage costs and refunds applied to the ORIGINAL credit card account on the day of receipt if outside that time. It is the responsibility of the customer to insure the goods as we will take no responsibility for them until they arrive on our premises.Claims for loss from you to us will not be accepted and must be directed to the shipper i.e. Royal Mail in the case of normal post.

DISTANT SELLING REGULATIONS :-

These regulations allow you to return any unwanted or incorrectly ordered item within 14 days of supply. (UK only)

The goods must be returned in perfect resaleable condition, carriage paid, and a refund of the, will be made using your ORIGINAL Card Details. Otherwise the conditions herewith apply to all other circumstances.

RETURNS POLICY:- If a product purchased from us fails within a reasonable period due to a manufacturers defect then please return it to us carriage paid and we, after inspection, will be pleased to send a replacement for you with no further charge. ONLY if no replacement is immediately available will we refund your payment otherwise said replacement will apply. If there is a query regarding the use of, or reason for failure then we will refer the product to our supplier or the manufacturer whose decision will be final and any queries will then have to be taken up with them so please read the appropriate instructions to ensure proper use of the product to avoid problems

WEEE Regulations(Waste Electrical and Electronic Equipment Regulations 2006)

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

BREWSTERS LTD are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.

For example, if a customer bought a new EEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us, Postage Paid within 28 days of purchasing their new item. Alternatively they should be disposed of at their nearest public amenity site.

Privacy & Security

Brewster Ltd do not disclose buyers information to ANY third party unless required to do so by Law. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Orders placed by credit card through the website are done so through a certified secure section of the site. When the order is received it is printed to hard copy, processed, despatched and when we have confirmed despatch to you via the email address you have given we erase your credit card details so that they cannot be recovered even for use on your subsequent orders.
After the order has been completed your information is dormant and is NOT used to produce mailing lists etc unless you have specifically requested for us to send you up to date information when it is available

Brewsters Ltd is registered under the Data Protection Act 1998 and all information collected is compliant with that act or any other statutory requirement only.

Terms & Conditions

About Us
 
Brewsters Ltd is the registered owner of www.brewstersbatteries.co.uk & www.soldering-shop.co.uk and are totally dedicated to you total satisfaction of our service.If you have any suggestions or comments on our website or the contents therein then please email us via this site or via info@brewstersbatteries.co.uk. Brewsters Ltd will endeavour to respond to any complaint by return if at all possible during normal U.K. working hours. Please see our shipping and returns notice for any problems you may have regarding that subject.
 
We Accept Credit and Debit Card Payments
 
We currently accept Visa, Delta, Solo, MasterCard and AMEX. No payment is drawn from your card until the date of despatch of your order and a copy of the slip and an invoice will be included with your order. Any item not available for immediate shipment is not charged for until shipped. You can use our secure cart to order using your credit card or place the order through the cart and then telephone us with your card details or even send a cheque to cover the order.Please note that for larger items it may be necessary to clear the cheque before the goods are shipped.
 
Back Orders
 
Every effort is made by our purchasing department to ensure that all items advertised for sale on the site are available for immediate despatch (orders with credit card numbers included and received before 1pm (UK time) will be despatched on the day of receipt otherwise the next working day.) Occasionally due to circumstances out of our control an item may not be immediately available. If this is the case then you will be promptly notified by email so that you can choose to wait or to cancel the order.
 
Tax Charges
 
The prices quoted for ALL items on this website including carriage INCLUDES V.A.T. at the rate applicable at the time for order in the U.K. and the E.U. For orders outside the E.U please contact us for prices.
 
Carriage Charges
 
Carriage charges quoted are for U.K. shipment ONLY For other areas including EIRE carriage will be charged at cost plus V.A.T.where applicable.
 
Credit Card Security
 
We know of no documented cases of credit card fraud using our shopping system over the internet. All credit and debit card numbers are encrypted in the software when the order is placed using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on ANY website.  Please note that we reserve the right to have a cheque cleared BEFORE the goods are despatched. If sending a cheque please make it payable to Brewsters Ltd and send it to 112 New George Street, Plymouth, PL1 1RZ or telephone your card number to 01752 665011.
 
Guarantees
 
Please see our notice under shipping and returns regarding product Guarantees
 
Reaching Us
 
If you need to reach us, please email us on info@soldering-shop.co.uk or info@brewstersbatteries.co.uk or use the contact us part of the website. Alternatively you can call us on 01752 665011 8.30am to 4.00pm UK time Monday to Saturday. If you wish to contact us by post our address is 112 New George Street, Plymouth, PL1 1RZ
 
We hope you enjoy your visit to our site and that we give you the best service possible. Please do not hesitate to contact us if we do not.